At JADEDLEVELGROVE, your confidence in our products is paramount. If your purchase does not meet your expectations, our Money‑Back Guarantee ensures a straightforward and respectful resolution.
This guarantee applies to products purchased directly through jadedlevelgrove.com. Orders must be completed transactions with valid payment confirmation. Third‑party marketplace purchases are subject to the seller’s respective policies.
Customers may request a refund within 30 calendar days from the date of delivery confirmation. Requests submitted after this period may not be eligible unless required by applicable consumer protection laws.
To initiate a claim, contact our support team with your order number and reason for the request. Upon review, you will receive detailed return instructions. Approved refunds are processed within 5–10 business days after inspection.
Items must be returned in their original condition, including packaging, accessories, manuals, and proof of purchase. Products showing signs of misuse, alteration, or excessive wear may not qualify for a full refund.
Customized items, final‑sale products, digital downloads once accessed, and gift cards are non‑refundable. Shipping fees are non‑refundable unless the return is due to our error or a defective product.
Email: support@jadedlevelgrove.com
Phone: +1 (800) 482‑9473
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)
JADEDLEVELGROVE reserves the right to verify all claims and may decline refunds that do not meet the stated requirements. Our goal is to provide a transparent and fair process that reflects our commitment to customer satisfaction.